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FAQ

Currently the app aims to serve only the local residents, each user can only search for parking nearby home address.

Pumba app provides the driver with a comprehensive parking search experience, from the moment the driver is approaching home, until the driver finds an on-street parking spot. The app is based on hundreds of parking sensors deployed on residential apartments. The driver needs to click only one button and from this moment on – the sensors start working and search for available spots. 

The moment a spot becomes available, the app notifies the driver and provides navigating instructions. Even if a spot was caught by another random driver, the app will notify about that while providing an alternative parking spot.

These are the areas we are working in today, and we are growing!

Pumba can’t ensure a spot and can’t save it for the driver. Pumba makes sure to suggest only relevant spots – in a distance of 3-4 minutes of driving, which significantly improves the chances of catching it. The app accompanies the driver through the entire searching experience and if the spot is taken before one reaches it, the app will quickly notify the driver and suggest a different spot. Pumba provides the value of certainty and reduces frustration. There is no doubt whether turning left or right is the best option.

Pumba’s drivers are aware of the occupancy status of all surrounding parking spots.

Pumba uses high-end and reliable technology in a weather-resistant sealed case. The sensor is connected to the power supply with a tiny cable. The sensor is placed outside the apartment – on a balcony or a window by a cable tie. No drilling or screwing is needed!

Our sensor system is not dangerous at all, using only wifi and cellular communication which complies with global standards.

Pumba classifies the parking spot size. Pumba will inform only about parking spot sizes that fit your car.

Pumba is well informed about the local parking regulations and updates from time to time the parking instructions. The driver needs to park in accordance with the local regulations.

Settings

You can quickly and easily change your email address through the app.

Click on the menu (3 stripes in the corner of the screen) >> personal details >> edit button >> update email >> save.

You can edit your home address quickly and easily through the app.

Click on the menu (3 stripes in the corner of the screen) >> personal information >> edit button >> update address >> save.

You can change the parking search radius around the house easily and quickly through the app.

Click on the menu (the 3 stripes in the corner of the screen) >> settings >> set the parking radius on the meter that appears at the top of the page.

Functionality

You can enter the size of the vehicle in the app, but despite this, you will be presented with parking spaces of all sizes regardless of the size of your vehicle. We plan that later on any parking that appears in the app will be suitable for the size of the vehicle you have entered, but this may take some time.

Until then, when the app offers a parking address, you can see a GIF that displays the parking space itself by clicking on the address. It is recommended to use the GIF to check in advance whether the parking space matches the size of your vehicle or not.

When you click on the GIF, the image becomes bigger and thus you can better understand the size of the parking.

PUMBA’s sensor installers help neighborhood residents find nearby and convenient parking spaces quickly!

If you have a window or balcony that faces the parking spaces at the front of the street, you can install a parking sensor. Installation is simple and is carried out without drilling or screwing. We come to install whenever it suits you and we do not leave until you are satisfied with the installation.

In order to register to install a sensor in your home, click on the menu (3 stripes in the corner of the screen) >> order a parking sensor >> and click on “I want to join”.

PUMBA’s sensor installers help neighborhood residents find nearby and convenient parking spaces quickly!

Therefore, anyone who installs a parking sensor in an apartment can choose whether he wants to pay or not to use the PUMBA app.

In order to register to install a sensor in your home, click on the menu (3 stripes in the corner of the screen) >> order a parking sensor >> and click on “I want to join”.

Payment

The security of information and payment details is a fundamental matter and we take them very seriously. PUMBA uses the generally accepted security standards for online payment transfers, secure transactions using SSL encryption. From the moment you enter your credit card details, the details are fully secured and are not stored in the company’s systems. When you type in your credit card details, these are converted to a number called a token. The token has no meaning and cannot be transferred to other accounts.

In other words, at each stage of registration and entering credit card details, no person or system has any access to your complete credit card details, except for billing within the service only.

You can update your subscription fee and change your details so that on your next billing date you pay exactly as much as you want. Updating your payment information is very simple through the app. Click on the menu (3 stripes in the corner of the screen) >> subscription >> tier  >> update the subscription fee >> confirm.

Credit card details must only be entered once and will be charged on a monthly basis automatically. Therefore, there is no need to re-enter your credit card details each month. The payment model is “Pay as much as you want”, you can choose how much you want to pay starting at 9.90 NIS per month.

To subscribe, you must choose how much you want to pay, >> enter your credit card details >> click OK.

The subscription is personal and limited to the use of a single mobile phone. The payment model is “Pay as much as you want”, you can choose how much you want to pay, starting at 9.90 NIS per month.

Unfortunately, at the moment it is not possible to make a joint subscription for several participants. We have no way of knowing how many devices are connected to the same subscription and we want to avoid having a large number of users use the same account. We may later open a shared/family subscription.

After entering the payment details, you will receive an automatic payment confirmation to your email from the email address: no-reply@payplus.co.il.

It’s a good idea to check the emails you received on the day of payment and see if the payment confirmation is actually there. If not, the payment confirmation may have been transferred to the spam box in your email account, so look there as well.

If you still haven’t received a payment confirmation email, your email address in the app may not be up to date. To make sure your email is the right one, click on the menu (3 stripes in the corner of the screen) >> personal details >> edit button >> Save.

Pumba users have a significant advantage in finding parking!

The subscription allows you:

✅  Unlimited parking search.

 Real-time image of the parking space.

✅  Information about overnight parking, unloading and loading, motorcycles, etc.

✅  You can customize the search radius .

Instead of walking around the neighborhood for a long time to find available parking, in the app you can identify which nearby parking spaces are available in real time and get directly to them.

The payment model is “Pay as much as you want”, you can choose how much you want to pay starting at 9.90 NIS per month.

To subscribe, you must choose how much you want to pay, >> enter your credit card details >> click OK.

We want all the neighbors to experience PUMBA and find parking spaces with us in the neighborhood. Therefore, each neighbor has 30 days to experiment with the app. We do not guarantee that parking will be found during the trail period, but we try to give certainty and update in real time about parking spaces that we identify as empty in the area.

In order to use the application after the trial period, you must register as a subscriber.

The payment model is “Pay as much as you want”, you can choose how much you want to pay starting at 9.90 NIS per month.

To subscribe, you must choose how much you want to pay, >> enter your credit card details >> click OK.