Help
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FAQ
Who can use pumba?
Currently the app aims to serve only the local residents, each user can only search for parking nearby home address.
How does it actually work?
Pumba app provides the driver with a comprehensive parking search experience, from the moment the driver is approaching home, until the driver finds an on-street parking spot. The app is based on hundreds of parking sensors deployed on residential apartments. The driver needs to click only one button and from this moment on – the sensors start working and search for available spots.Â
The moment a spot becomes available, the app notifies the driver and provides navigating instructions. Even if a spot was caught by another random driver, the app will notify about that while providing an alternative parking spot.
Where does it work?
These are the areas we are working in today, and we are growing!
But a spot is caught in seconds, how can it still help me?
Pumba can’t ensure a spot and can’t save it for the driver. Pumba makes sure to suggest only relevant spots – in a distance of 3-4 minutes of driving, which significantly improves the chances of catching it. The app accompanies the driver through the entire searching experience and if the spot is taken before one reaches it, the app will quickly notify the driver and suggest a different spot. Pumba provides the value of certainty and reduces frustration. There is no doubt whether turning left or right is the best option.
Pumba’s drivers are aware of the occupancy status of all surrounding parking spots.
About the sensor
Pumba uses high-end and reliable technology in a weather-resistant sealed case. The sensor is connected to the power supply with a tiny cable. The sensor is placed outside the apartment – on a balcony or a window by a cable tie. No drilling or screwing is needed!
Is there any radiation to the sensor?
Our sensor system is not dangerous at all, using only wifi and cellular communication which complies with global standards.
Do you know how to find a spot that fits my car size?
Pumba classifies the parking spot size. Pumba will inform only about parking spot sizes that fit your car.
Does the app know the parking regulations?
Pumba is well informed about the local parking regulations and updates from time to time the parking instructions. The driver needs to park in accordance with the local regulations.
Settings
How do I change the email I signed up with?
You can quickly and easily change your email address through the app.
Click on the menu (3 stripes in the corner of the screen) >> personal details >> edit button >> update email >> save.
How do I edit my home address?
You can edit your home address quickly and easily through the app.
Click on the menu (3 stripes in the corner of the screen) >> personal information >> edit button >> update address >> save.
How do I change the parking search radius around my house?
You can change the parking search radius around the house easily and quickly through the app.
Click on the menu (the 3 stripes in the corner of the screen) >> settings >> set the parking radius on the meter that appears at the top of the page.
Functionality
How do I check if the parking is suitable for my car?
You can enter the size of the vehicle in the app, but despite this, you will be presented with parking spaces of all sizes regardless of the size of your vehicle. We plan that later on any parking that appears in the app will be suitable for the size of the vehicle you have entered, but this may take some time.
Until then, when the app offers a parking address, you can see a GIF that displays the parking space itself by clicking on the address. It is recommended to use the GIF to check in advance whether the parking space matches the size of your vehicle or not.
When you click on the GIF, the image becomes bigger and thus you can better understand the size of the parking.
How do I install a sensor?
PUMBA’s sensor installers help neighborhood residents find nearby and convenient parking spaces quickly!
If you have a window or balcony that faces the parking spaces at the front of the street, you can install a parking sensor. Installation is simple and is carried out without drilling or screwing. We come to install whenever it suits you and we do not leave until you are satisfied with the installation.
In order to register to install a sensor in your home, click on the menu (3 stripes in the corner of the screen) >> order a parking sensor >> and click on “I want to join”.
Are there any benefits for those who install a sensor?
PUMBA’s sensor installers help neighborhood residents find nearby and convenient parking spaces quickly!
Therefore, anyone who installs a parking sensor in an apartment can choose whether he wants to pay or not to use the PUMBA app.
In order to register to install a sensor in your home, click on the menu (3 stripes in the corner of the screen) >> order a parking sensor >> and click on “I want to join”.
VIP Service
What is the process for using the service?
Using the Pumba VIP service, you will no longer have to search for parking near your appartment every day!
Upon ordering the VIP service, our driver will pick up your car and park it in the blue and white parking lot next to the house. Our driver will return the keys to you at home after the car has been parked, and we will send you a picture of your car.
! There must be a valid Zone 1 TLV parking tag and car insurance “for each driver” in order to use the service.
How will I know that the driver who picks up the car is an experienced driver?
Our drivers are skilled drivers, over the age of 24 and have experience driving in the city. Additionally, when ordering VIP service, you are required to indicate that your car is insured “for each driver”. The purpose of this insurance is to cover your car in the event that it is damaged by the driver or is involved in an accident with another vehicle.
Can I cancel or change my VIP service order after it has been ordered?
If you want to change or cancel your order, use the Whatsapp link or call us using the details on the order page. Cancellation of an order can be done according to our cancellation policy.
What is the maximum distance from my address where my car can be parked?
Our aim is to park your car as close to your pickup address as possible, but we cannot guarantee how close to your pickup address our car will be parked. Occasionally, we may park your car even further away than usual if the parking shortage during the search is higher than ever.
How can I pay for the VIP service?
Paying for the service is done through the mobile application stores.
In the event that the car is damaged, what should I do?
Our drivers are skilled drivers, over the age of 24 and have experience in driving in the city. Additionally, when ordering VIP service, you are required to indicate that your car is insured “for each driver”. The purpose of this insurance is to cover your car in the event that it is damaged by our driver or is involved in an accident with another vehicle. We promise to do everything possible to return your car to you in exactly the same condition.
I set a time to pick up the car, but I found a parking spot before you arrived. What should I do?
If you want to change or cancel your order, use the Whatsapp link or call us using the details on the order page. Cancellation of an order can be done according to our terms of service.
